Returns & Exchanges

With over 40 years of amazing customer service, we're committed to ensuring your complete satisfaction.

Money-Back Guarantee

Return eligible items for a full refund within 10 days of delivery

Expert Sizing Help

Contact us before or after ordering for sizing assistance

24/7 Support

Contact us anytime for return assistance

Easy Process

Simple email-based return initiation

Return Policy

Eligibility Requirements

Items must be unused and in the same condition as received
Original packaging and tags must be included
No deodorant stains, sweat stains, make-up stains, or animal hair
No cologne, body odor, or smoke smell
Item must be resellable as new

Refund Timeline

Items being returned for a refund must be returned within 10 days of delivery. Items cannot have been worn!

Exchange Timeline

Items being returned for an exchange must be returned within 30 days of delivery.

Important Note

Items returned used, not in the same condition, or without original packaging may be subject to a 50% restocking fee or rejected.

Product Guidelines

Shirts

  • •Must be returned in original packaging
  • •Repackaged items accepted without fee
  • •Balled-up returns may incur restocking fee
  • •Missing packaging/tags: 50% restocking fee
  • •No packaging: Return rejected

Shoes

  • •Must be in original condition and packaging
  • •No signs of wear or use
  • •No walking creases or dirt on soles
  • •Damaged box: 50% restocking fee
  • •May be rejected if improperly packaged

Tuxedos/Suits

  • •All tags must be intact
  • •No alterations or tailoring
  • •Must include hanger and garment bag
  • •Missing packaging: 50% restocking fee
  • •Altered items cannot be returned

Boys Tuxedos/Suits

  • •All items must be returned together
  • •Original packaging required
  • •Tags must be attached
  • •Incomplete sets cannot be returned
  • •Must be in original condition

Return Process

Contact Us

Email KCTMenswear@gmail.com with subject "Return/Exchange - Order Number"

Wait for Response

Our team will review your request and provide return instructions

Ship Items Back

Return to our Kalamazoo store location (not to manufacturers)

Inspection & Refund

Items inspected within one day and refund processed after approval

Return Address

Please return all items to our Kalamazoo location:

KCT Menswear

213 S Kalamazoo Mall

Kalamazoo, MI 49007

Important:

DO NOT return any items to manufacturers, even if shipped directly from them. All returns must be sent to KCT Menswear.

Need Help?

Our team is here to assist you with any questions about returns or exchanges.